In this edition of Voices of the Industry, Service Express Chief Technology Officer Jake Blough shares how machine learning offers new opportunities for IT leaders to accomplish routine tasks in the data center. Digital transformation in IT departments enables businesses to take advantage of artificial intelligence (AI) and machine learning (ML) to streamline tasks and improve operations in the data center. The key to understanding the distinction between AI and ML is to view automation as an umbrella with artificial intelligence, machine learning and deep learning as subsets of automation. AI is broadly defined as a technique that mimics human behavior. Machine learning uses data and algorithms to understand and improve from experience over time.